Enterprise Vault® Capture

Enterprise Vault Capture, also known as Merge1, is an enterprise information ingestion capability within Enterprise Vault that collects over 130 content sources including collaboration, SMS/RCS and other communication channels for governance, retention, and investigation workflows. It operates within an on-premises architecture and supports compliance, legal, and IT teams by ensuring data is captured with integrity and full metadata.
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What Is Enterprise Vault Capture?

Enterprise Vault Capture is an enterprise information ingestion capability that collects and preserves communication and collaboration data to support compliance, retention, and investigation requirements. It supports journaling, mailbox archiving, and file ingestion to ensure that business records are captured with full fidelity and metadata. The capability maintains chain-of-custody and prepares data for downstream use in classification, supervision, and eDiscovery workflows. It is used by compliance, legal, risk, and IT teams that require reliable and defensible data capture. Enterprise Vault Capture operates within an on-premises deployment model, allowing organizations to maintain control over ingestion processes and data handling. It serves as the entry point for governed data within Enterprise Vault.

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What Enterprise Vault Capture Does

check-circle: Captures communications from Microsoft Teams, Slack, and other collaboration platforms.

check-circle: Ingests data from modern messaging, social, and mobile communication channels.

check-circle: Normalizes captured content into a consistent format for downstream archiving and governance.

check-circle: Preserves message context, participants, timestamps, and attachments during capture.

check-circle: Routes captured data into Enterprise Vault or other archives for retention and compliance.

check-circle: Supports policy-based capture across regulated and high-risk communication channels.

check-circle: Extends coverage beyond email to ensure complete communications governance.

How Capture Works

Enterprise Vault Capture collects data from enterprise sources, processes it to preserve integrity and metadata, and prepares it for storage, classification, and downstream compliance workflows. It ensures captured data is complete, searchable, and aligned with governance requirements.

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Source Collection

Collects data from enterprise systems, including most communication and collaboration platforms

Secure Processing and Validation

Processes incoming data to validate integrity, extract metadata, and ensure completeness for compliance and legal use.

Classification and Policy Assignment

Applies retention categories and classification policies at or shortly after ingestion to align data with governance requirements.

Archival Storage

Stores captured content within Enterprise Vault storage infrastructure under defined retention and governance controls.

Indexing and Availability

Indexes captured data to enable search, supervision, and eDiscovery workflows across the platform.

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Business Impact

Ensure Defensible Data Capture for Compliance

Organizations must demonstrate that records are captured completely and accurately. Enterprise Vault Capture preserves content and metadata with chain-of-custody controls, ensuring data is suitable for regulatory, audit, and legal use.

Reduce Risk of Missing or Incomplete Records

Incomplete data capture creates compliance exposure. Capture ensures that communications and files are ingested systematically, reducing the risk of gaps in records required for investigations or audits.

Enable Downstream Compliance and Investigation Workflows

Captured data must be usable across multiple workflows. Capture prepares content for classification, supervision, and eDiscovery, ensuring consistency and usability across governance processes.

Maintain Control Over Data Ingestion and Residency

Organizations with strict data control requirements need visibility into ingestion processes. Capture operates within an on-premises environment, allowing full control over how and where data is collected and processed.

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Supported Enterprise Content Sources

Enterprise Vault Capture supports ingestion from core enterprise systems to ensure that business records are captured and preserved for governance. It focuses on structured ingestion methods that maintain metadata integrity and align with compliance requirements.

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Collaboration Platforms

Captures real-time workplace communications from modern collaboration tools.

  • Microsoft Teams (chat, channels, attachments)
  • Slack (messages, threads, files)
  • Zoom / Webex (chat and meeting artifacts)
  • Conversation context, participants, and timestamps

Mobile and Messaging Channels

Captures business communications from mobile and third-party messaging platforms.

  • SMS / MMS text messaging
  • WhatsApp, WeChat, and other mobile apps
  • Voice and mobile communication records (where supported)
  • Message content, metadata, and conversation threads

Collaboration, Communications and Social Media

Captures business communications across collaboration platforms, enterprise messaging, and social media channels.

  • Enterprise collaboration platforms (e.g., Teams, Slack, Zoom chat)
  • Email and calendar communications
  • Social media platforms (e.g., LinkedIn, X, Facebook)
  • Collaboration content including messages, files, and shared workspaces
  • Message content, metadata, and conversation threads

Integrated Capture Ecosystem (Merge1)

Extends capture coverage across a broad and growing set of communication sources.

  • Pre-built connectors for hundreds of communication platforms
  • Rapid onboarding of new and emerging channels
  • API-based ingestion for flexible integrations
  • Normalized output for downstream archiving and governance
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Frequently Asked Questions

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What is Enterprise Vault Capture?
Enterprise Vault Capture is the ingestion capability within Enterprise Vault that collects and preserves enterprise data for governance and compliance purposes. It captures email and file-based content from enterprise systems and prepares it for storage, classification, and investigation workflows. The capability ensures data is captured with full fidelity and metadata. It serves as the foundation for all downstream compliance processes within Enterprise Vault.
How does Enterprise Vault capture email data?
Enterprise Vault Capture uses journaling and mailbox archiving to ingest email data from enterprise mail systems such as Microsoft Exchange. Journaling captures a complete copy of messages as they are sent or received, while mailbox archiving ingests content directly from user mailboxes. Both methods preserve message content, attachments, and metadata. This ensures that email records are complete and defensible for compliance and legal use.
Does Enterprise Vault Capture preserve metadata?
Yes. Enterprise Vault Capture preserves key metadata associated with each item, including sender, recipient, timestamps, file attributes, and system-generated metadata. This information is critical for compliance, investigation, and audit use cases. Preserving metadata ensures that captured data maintains its context and evidentiary value. It also supports accurate search and analysis in downstream workflows.
What is the difference between journaling and mailbox archiving?
Journaling captures a real-time copy of all email communications as they pass through the mail system, providing a complete and immutable record. Mailbox archiving ingests content directly from user mailboxes, often based on defined policies such as age or size. Journaling is typically used for compliance completeness, while mailbox archiving supports storage optimization and user mailbox management. Both methods can be used together depending on requirements.
How does Capture support compliance and eDiscovery workflows?
Capture ensures that all relevant data is collected and preserved before it is needed for compliance or investigation. By ingesting data with full metadata and indexing it for search, it enables downstream workflows such as classification, supervision, and eDiscovery. This ensures that data is available, complete, and usable when required. It also reduces delays in responding to legal or regulatory requests.
Is Enterprise Vault Capture deployed on-premises?
Yes. Enterprise Vault Capture operates within an on-premises Enterprise Vault deployment. This allows organizations to maintain control over data ingestion processes, infrastructure, and data residency. It is suited for environments where regulatory, security, or internal governance requirements mandate on-premises data handling. All capture and processing activities occur within the organization’s controlled environment.
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See How Enterprise Vault Capture Works in Your Environment

Capture and preserve enterprise data with full control over ingestion and governance

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